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Frequently Asked Questions


Is my laptop safe during the process?

Each unit is insured for £10,000 during transit and repair.

Will my data be safe during repair?

Although we cannot be held responsible for loss of data, we make every effort to protect it during the process.  In the event that the fault lies in the hard drive, we will always offer you the option of data recovery if available.

Is there a warranty on your work?

All our hardware repairs come with a 90 day warranty.  In the event that you have a problem, let us know and we will put it right at no further cost.

Why would I use Laptop Hut instead of a local repairer?

Due to our size and experience, we have access to a far wider selection of parts than your average repairer.  Our brand specialists also have a far more detailed view of common faults, and fixes.

What do I do if I have a complaint?

We take our reputation very seriously, and all complaints will be dealt with by a director of the company.  In the first instance please contact us on the email address above.  You will receive a response within 1 working day.

What do I do if I am delighted with the service I receive?

In these cases, we suggest you stay calm, and remember to recommend us at every opportunity. 
We would also love to hear about it.  We work hard to make things right, and the whole team at Laptop Hut are always happy when we know it has paid off.

Thank you so much for sorting out the repairs to my mac and returning it so promptly - Daniel
I would just like to take this opportunity to thank you for a speedy repair and would like to commend you on the quality of the repair....the laptop was returned to me in fantastic condition and I will definitely be recommending you to me friends at University - Johnathan
Just a quick note to say thank you for repairing our laptop. We found the service very easy, convenient and professional - Andrew
Thank you so very much for repairing my laptop like new, it is running even better than before, I am so happy that my data was saved, and also thank you for the speedy return - Rita
I just wanted to say that I am so pleased with the excellent service I have received from Laptop Hut. You resolved my problem so quickly and now I have a perfect working keyboard that others tried to provide but failed - Gill
Short note to thank you for repairing my laptop so quickly. I will tell John Lewis store and pass your details to my friends and St John Ambulance service - Mike
Thank you for arranging to have my faulty laptop repaired by the Laptop Hut in Hove. I took it in at 9am yesterday and they phoned me at 12.35 the same day to say it had been repaired. Not only are they efficient, but very courteous and helpful too, in short a brilliant company - Mike
I received my Palm PDA today in perfect working order and wanted to thank you for your prompt and value for money service - Patrick
Just wanted to say a big thanks to The Laptop Hut for sorting out my computer. I thought a whole years worth of stuff had gone down the drain, but you saved my laptop and recovered my partners data from his too. So thank you very much. - Annalies
I would just like to say that I am very impressed with the excellent service I received whilst my laptop was in for repair. Many thanks for a job well done. - Anthony & Linda
Terrific service.... Laptop fixed next day & clean for the first time in 3 years!! Friendly approachable staff & excellent value for money. I couldn't be happier - James R
Every Exchange with staff was helpful, friendly and positive, thank you. I have recommended you already. - Kay
Great personal service. Like speaking to a real person on the phone who knew what was going on. - Emma
Thank you very much, you've restored my faith in customer service! - Chris M
I recently had my VAIO desktop repaired by the Laptop Hut and just wanted to thank you for a first class service. From the initial contact through to getting the PC sent back your company provided a very high level of customer care. I was also very impressed with the honesty shown and the fact although I thought I would need a (costly) motherboard replacement your guys actually fixed the issue rather than simply ordering a replacement part. Very impressed and would definitely use your services again. Keep up the good work. - Geoff
Thank you to you and your staff for the quick turn around and return of my screen repair. The speedy service is very much appreciated - Alex H
I was so impressed by the service I was given when you saved my laptop from the orange squash I'd thrown over it. From the collection and delivery to the reassurance & prompt repair at a reasonable price. I was truly delighted. - Helen
Thank you for all your hard work on my rather sick Toshiba laptop. I was hanging on a thread for a while battling with the laptop. Finally, now I can use it again, not fearing it would fail me any minute again. Thanks for your relentless patience and persistence to get it fixed and running. Your efforts are really appreciated. No doubt will recommend you to my friends if they have any issues with theirs. - Bonnie K
Perfect at everything. Service, value, and quality :) - John R
Top class service! - Aurimas B
Fixed my mac book from virus damage and brought it back to working as it was. - Sue
Many thanks for the work done on my Mac Pro. You have improved its performance enormously and the service was both helpful and informative. Will certainly recommend your team. - Jane R
I certainly would not hesitate in using laptop hut again for replacement parts, you provided prompt responses to my enquiry emails and the overall service included end delivery was really good. - Peter W. - Peter W.
Excellent results. From initial e conversations, collections,punctuality, workmanship, advice, price, final outcome......Bravo!!!!! - Dino S. - Dino S
I just wanted to add to your many endorsements to say that the recent repair of my laptop was fast, seamless, easy and simple and was in every way a very high level first class experience - Jonanthan R. - Jonathan R.
Laptop just received in perfect condition, very pleased, you'd never know it had been repaired! - David Buck
Many thanks Laptop Hut for your advice and reliable service. I have already recommended your company on many occasions and will continue to do so in the future. - Michael Cook
I've got home reinstalled my game n just wanted to tell you that I'm very happy with the way it runs now and how "new" it looks after the service. - Dan W
What a great, efficient service - I am really impressed, and will be recommending 'The Laptop Hut' to everyone. My Macbook is restored - just like new. - Sally
Thank you for the work on my Vaio, fixing the flashing screen. Thanks for doing it in the middle of a heavy work load. Of course, it is working well with no more flashes. - Ken
FANTASTIC SERVICE ABSOLUTELY SUPERB, THANK YOU AND A MERRY XMAS TO ALL - M Powell